1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text; and
no video is to be copied or modified in anyway
no audio is to be copied or modified in anyway
all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes
2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
3. SERVICE ACCESS
3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
4. VISITOR MATERIAL AND CONDUCT
4.2 You are prohibited from posting or transmitting to or from this Website any material:
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions:
you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks;
you do not create a frame or any other browser or border environment around this Website;
you do not in any way imply that we are endorsing any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us;
you do not otherwise use any logo or trade marks displayed on this Website without our express written permission;
you do not link from a website that is not owned by you; and
your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.
5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.
6.1 To register on this website you must be over 18.
You can update your registration at any time at the My Account section of our website.
6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.
6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.
8. GOVERNING LAW AND JURISDICTION
9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.
NEW ASSURED SHORTHOLD TENANCIES SIGNED ON OR AFTER 1 JUNE 2019
Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property.
Please Note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent of £50,000 or over per year) Six weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
The following is carried out irrespective of the level of service.
Agree market rent and find a tenant in accordance with the landlord guidelines
Advise on works required/refurbishments
Provide guidance on compliance with statutory provisions and letting consents
Carry out accompanied viewings (as appropriate)
Market the property and advertise on relevant portals
Erect a board outside property in accordance with Town and Country Planning Act 1990
Advise on non-resident tax status and HMRC (if relevant)
Introduction Only Service: One month’s rent plus VAT - subject to a minimum fee of
The 1st Tenancy Agreement is included
Collect and remit initial month’s rent received
Collect deposit and pass to Landlord to register
Provide the tenant with payment methods
Deduct any pre-tenancy invoices
Rent Collection service: Flat fee of £995.00 plus VAT & 7.5% +vat (9% incl VAT) monthly
The 1st Tenancy agreement is included
The 1st rent guarantee policy is included
Collect and remit the monthly rent received
Agree collection of any shortfall and payment method
Provide tenant with payment methods
Deduct pre-tenancy invoices
Make any HMRC deductions and provide tenant with NRL8 (if relevant)
Fully Managed Service: Flat fee of £995.00 plus VAT & 12.5% +vat (15% incl VAT) monthly
The 1st Tenancy agreement is included
The 1st rent guarantee policy is included
The check in and check out are included
Collection and remit the monthly rent received
Pursue non-payment of rent and provide advice on rent arrears action
Deduct commission and invoices for works
Notify relevant council of change of tenancy
Registration of the Tenants deposit with the Tenancy Deposit Scheme
Undertake periodic visits and notify the Landlord of the outcome
Arrange routine repairs and instruct approved contractors
Hold management keys for the duration of the tenancy (if provided by Landlord)
Make any HMRC deductions and provide tenant with NRL8 (if relevant)
Annual Deposit Registration Fee £90.00 (75+vat) is applicable to Rent Collection Service and Introduction Only Service Landlords.
Register Landlord and tenant details and protect the security deposit with Government authorised scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed information within 30 days of start of tenancy.
For Fully Managed Landlords
Arrangement fee for ANY works over £200.00 – 12% inc. VAT (10%+vat) Includes:
Arranging access and assessing costs with contractor
Ensuring work is carried out in accordance with the specification Retaining warranty or guarantee, following any works
Renewal of Tenancy Agreement £240.00 (200+vat) - per let Includes:
Review of rent in accordance with current prevailing market conditions and advise the Landlord
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement
Renewal of Rent Guarantee policy
£210.00 (175.00+vat) for one tenant
£180.00 (150+vat per tenant) for properties with 2 or more tenants. Includes:
Checking on arrears status – policy can’t be renewed if tenant is in rent arrears
Contact policy supplier to confirm cancellation or renewal of the policy
Check receipt of renewal documentation
Forward documents to Landlord
Gas Safety Test: £96.00 (80+ vat)
Arrangement of Test and issue of each pass or fail certificate Does not include any remedial works
Gas Safety Test and Boiler Service: £168.00 (140+vat)
Arrangement of Test and issue of each pass or fail certificate & service of boiler Does not include any remedial works
EPC Report: £108.00 (90+vat)
Arrangement of EPC Report
Electrical Test: £210.00 (175+vat)
Arrangement of Full electrical test pass or fail with report. Does not include any remedial works
PAT Test (portable appliance Test) £108.00 (90+vat) Arrangement of portable appliances left by Landlord for tenants use Does not include any remedial works
Fitment of Fire Blanket in Kitchen £108.00 (90+vat)
Supply & fitment of fire blanket to kitchen wall
Smoke alarms & CO Alarms
£90.00 (75+vat) for one £168.00 (140+vat) for two £54.00 (45+vat) per alarm if required above 2.
Includes: Arrangement of supply and fitment as per legal requirements
Section 21 Service - £90.00 (75+vat)
Includes: Preparation and issue of document as per terms of Tenancy Agreement
Court Attendance - £240.00 (200+vat) per hearing – only for Landlords with Homelet rent guarantee policy
Includes: Attending court on Landlords behalf with Tenancy file, giving evidence to support claim being made
Meeting Bailiffs - £120.00 (100+vat)
Includes: Accompaniment of Bailiffs to take possession of the property/carry out lock change /provide report with findings once possession has been gained/schedule of works required. (lock change cost will be additional)
Selling to a Tenant – If the Landlord sells the property to the tenant a fee of 1% plus vat of the sale price is chargeable subject to a minimum of £1800.00 (1500+vat)
Inventory & check in prices
Studio £132.00 (110+vat)
1 bed flat £156.00 (130+vat)
1 bed house £168.00 (140+vat)
2 bed flat £192.00 (160+vat)
2 bed house £204.00 (170+vat)
3 bed house £234.00 (195+vat)
4 bed house £264.00 (220+vat)
5 bed house £288.00 (240+vat)
Inventories for fully furnished properties are more expensive due to the amount of items/furniture that may need to be listed. Please refer to the above list as a starting point depending on the size of the property. Able Estates Ltd will confirm a costing BEFORE any new tenancy commences.
Check-in cost using Landlords own Inventory is £90.00 (75+vat) Check Out using Landlords own Inventory £90.00 (75+vat)
Independent redress is provided by TPOs as below:
The Property Ombudsman
Milford House, 43-55 Milford Street Salisbury, Wiltshire
This privacy notice sets out how we will
process personal data we collect from or about you, or which you provide to us.
Please read this notice carefully to understand why data is being
collected and what we do with that data.
Our website and services may contain links to
independent websites which are not provided by us. Such independent sites are
not under our control, and we are not responsible for and have not checked and
approved their content or their privacy policies.
We may change the privacy notice from time to
time by amending this page.
For the purpose of the Data Protection Act 1998
and General Data Protection Regulation EU 2016/679, the data controller is Able
Estates Ltd a company registered in England under company number 3060035, whose
registered address is 287 Bexley Road, Erith Kent DA8 3EX.
What type of information
will we collect from you?
The personal information we
collect from you will typically include the following:
£Full name and contact details (including your contact number,
email and postal address)
£Information relating to your identity where we are required by
law to collect this to comply with the Money Laundering Regulations 2017 and
the Immigration Act
£Information on your close connections where we are required to
conduct conflicts of interests under regulatory obligations
£Your banking details where required such as where you are
letting a property or, where renting, to set up an approved tenancy deposit
account for you and arrange for rental payments
£Information on any access requirements you have necessary to
enable us to find suitable properties for you, which may consist of special
category personal data comprising details of any disability or other health
information about you
£Details about your areas of interest where we wish to send you
marketing information about similar products and services
£Usage information about your visits to our website (which enable
our website to remember information about you and your preferences) and use of
our site. [Please read our 'Cookie
Policy' for further details.] This may include information about your
visit, including [the full Uniform Resource Locators (URL),] [clicks through to
and from our site (including date and time),] [products you viewed or searched
for'] [page response times,] [download errors,] [length of visits to certain
pages,] [page interaction information (such as scrolling, clicks, and
mouse-overs),] [methods used to browse away from the page,] and any phone
number used to call our customer service number
£Other technical information, including what devices you use to
connect to our App, device location data where this function is not disabled by
you on your device, [the Internet protocol (IP) address used to connect your
computer to the Internet,] [your login information,] [browser type and
version,] [time zone setting,] [browser plug-in types and versions,] [operating
system and platform]
£Your communications with us, including a record of the email or
telephone correspondence created when you contact us as part of a product or
£Where we need to collect personal data by
law (for example to meet our obligations to prevent fraud and money laundering)
or under the terms of a contract we have with you and you fail to provide that
data when requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with our services).
In this case, we may have to cancel a product or service you have with us, but
we will notify you if this is the case at the time.
On what basis can we
process your information?
The legal grounds under data
protection legislation for processing your personal data are as follows:
£It is necessary for the performance of a contract to which you
are a party, or to take steps prior to entering a contract with you, for us to
provide you with our products and services
£You have given us explicit consent to the processing of your
personal data for one or more specific purposes, namely 1) where you have given
us consent to receive electronic marketing by us and/or 2) to process your
Special Category Personal Data described above. You do not need to provide us
with marketing consent in order to receive our services
£It is necessary for the purposes of our legitimate interests,
except where our interests are overridden by the interests, rights or freedoms
of affected individuals (such as you). To determine this we shall consider a
number of factors, such as what you were told at the time you provided your
data, what your expectations are about the processing of the data, the nature
of the data, and the impact of the processing on you. Our legitimate interests
include processing necessary to improve and to promote our services and product
and to better understand our customers£ interests and knowledge of the property
market and to administer the technical aspects of our service and products.
£Where we need to comply with a legal obligation; or in rare
£Where we need to protect your interests (or someone else's
£Where it is needed in the public interest or for official
What are we going to do with your
We will hold and use personal
information about you in the following ways:
£To fulfil our obligations to you when providing you with our
£To share your information with others where necessary to fulfil
our property services for you or where acting as agent for a third party on
£To comply with our statutory and regulatory obligations,
including [verifying your identity, prevention of fraud and money laundering
and to assess your credit worthiness
£Communicate with you during the course of
providing our services, for example with your enquiries and requests
£Statistical purposes so we can analyse figures to help us manage
our business and plan strategically for the future
£To provide you, or to enable third parties to provide you, with
information about goods or services we feel may interest you, where you have
provided permission for us to do so or, if you are an existing customer only,
where we choose to contact you by electronic means (including e-mail or SMS)
with information about our own goods and services similar to those which you
have already obtained from us or negotiated to obtain from us . For those
marketing messages you can unsubscribe at any time
£Track your use of our service including your use of our App in
order to improve these
£To notify you about changes to our service
£To ensure that content from our site is presented in the most
effective manner for you and for your computer
How long we keep your data for?
We will retain your personal data for different
periods depending on the service you have chosen to use us for, which may be a
longer period than that for which we need to hold your data to provide those
services, i.e. where we are under regulatory or statutory duties to hold your
data for a longer period or need to retain it in the event of a legal claim or
Who your information will be shared with?
We will pass your details to the following
organisations (our £data processors£) who carry out certain activities on our
behalf as part of us providing our services: e.g. payment service providers,
property management agents, contractors for property management services,
credit reference and fraud prevention agencies, cloud computing host providers,
technical support service providers, advertising networks services, email
marketing services etc.
A full list of our current
providers and partners is available on request.
We will also pass your details
where necessary to your property solicitors and those of the other party to
your transaction. We will also disclose your personal information to third
£In the event that we sell
or buy any business or assets, in which case we will disclose your personal
data to the prospective seller or buyer of such business or assets.
£If our company or substantially all of
our assets are acquired by a third party, in which case personal data held by
us about our customers will be one of the transferred assets.
£If we are under a duty to disclose or share your personal data
in order to comply with any legal or regulatory obligation, or to protect the
rights, property, or safety of our company, our customers, or others. This
includes exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction.
£We will not share your information with third parties for
marketing purposes without first obtaining your prior consent.
Security of your data
Your data will be held on secure servers within
the European Economic Area ("EEA") with all reasonable technological
and operation measures put in place to safeguard it from unauthorised
access. Where possible any identifiable information will be encrypted or
If we have given you a username and password
which enables you to access certain parts of your matter on our systems, you
are responsible for keeping it confidential. Please do not share it with
You can ask us to delete or remove personal
data where there is no good reason for us continuing to process it. You also
have the right to ask us to delete or remove your personal data where you have
successfully exercised your right to object to processing (see below), where
you have withdrawn consent for us to process it (as explained below), where we
may have processed your information unlawfully or where we are required to
erase your personal data to comply with local law. Note, however, that we may
not always be able to comply with your request of erasure for specific legal
reasons which will be notified to you, if applicable, at the time of your request.
How you can withdraw your consent
You have the right at any time to withdraw any
consent you have given us to process your personal data. Please note if you
withdraw your consent it will not affect the lawfulness of any processing of
your personal data we have carried out before you withdrew your consent. Should
you wish to do so you can change your consent preferences by sending a letter
to our Abbey Wood Office at Able Estates Ltd, 511 Abbey Road, London SE2 9HA an
email to email@example.com
How you can restrict or object to us
using your data
You can ask us to suspend the way in which we
are using your information in certain scenarios, or object to our processing
your data where we are relying on a legitimate interest ground (or those of a
third party) and you feel it impacts on your fundamental rights and freedoms,
or where we are processing your personal data for direct marketing purposes. In
some cases where you object, we may demonstrate that we have compelling legitimate
grounds to process your information which override your rights and freedoms.
Please note that if you want us to restrict or
stop processing your data this may impact on our ability to provide our
services. Depending on the extent of your request we may be unable to continue
providing you with our service.
Any queries or concerns about the way in which
your data is being used can be sent to Mr P Jones at firstname.lastname@example.org
Moving your information to another
In the event that we process your data by
automated means where you have either provided us with consent for us to use
your information or where we used the information to perform a contract with
you, you have the right to request that we send to you or to another
organisation, a copy of the personal data we hold about you, for example when
you are dealing with a different service provider. If you would like us to
move, copy, or transfer your information please let us know by email to email@example.com£We will respond to you within one month after
assessing whether this is possible, taking into account the technical
compatibility with the other organisation in question.
Complaints about the use of your
If you wish to raise a complaint on how we have
handled your personal data, you can contact us to have the matter investigated
by writing to Mr P Jones, Data Protection Officer at Able Estates Ltd, 511
Abbey Road, London SE2 9HA.
If you are not satisfied with our response or
believe we are processing your personal data not in accordance with the law you
can complain to the UK data protection regulator, the Information
Commissioner£s Office. Further details can be found at www.ico.org.uk or 0303 123 1113.